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Welcome to Vedobi Store Mail: care@vedobi.com Call Us: 1800-121-0053

FAQs

How long will it take for me to receive my order?

Orders are shipped within 24-48 hours of receiving. In case there is a delay, we will inform you via e-mail regarding the date of shipping. After shipping, it takes maximum 4-5 days for delivery to the Metro cities. In case, your town/city is farther away, it may take 1-2 additional days. 

What payment methods can I use?

We support the following payment methods:

  • Cash on Delivery
  • Online Payment via Payment Gateway available on our website(debit cards, credit cards, net banking) 

Can I change my shipping address?

Yes, the shipping address can easily be changed within 24 hours of placement of the order. 

Can I make changes to order I have already placed?

If you have already placed an order then you can make changes within 24 hours since after that it goes for dispatch processing. For this you have to go to cancel order, select the items you wish to cancel and add new items if you wish to. Then you may proceed for check out. 

Can I cancel my order?

Yes, you can cancel your order unless it has already gone out for shipping. So, in case you wish to cancel your order, you must do within first 24 hours of placing the order. After that it will proceed for shipping and we will not be able to cancel. 

Will the shipping costs be refunded if the order is cancelled?

If you cancel the entire order, the shipping charges will be refunded, if however, only part of the order is cancelled, then shipping costs are not refunded. Kindly note, that you can make cancellations before the shipping of order only. 

How and when will I get my refund for Cancelled order?

Order cancellation process takes 24-48 hours once the request for cancellation is received after which the refund is approved. The actual transfer of funds will be done through the same payment instrument from which the transaction was done for placement of order and may take another 24-48 hours. 

How to contact customer service?

You can email us at: care@vedobi.com

You can call on our toll free number: +1800 121 0053 

How can I track my order?

You can create an account on Vedobi and easily track your order by clicking on “My orders” then click the button “track”. Besides, we keep you informing about the status of your order via email. 

How much does shipping cost?

Shipping costs depend on the total cost of the items that you have ordered and the delivery option chosen by you. These are mentioned at the time of order placement. In case there are multiple items ordered, these may be delivered separately but you will be charged for shipping of one package only. 

What is the return policy?

We do not offer any returns or exchange of any kind on our products. Our team will make sure that QC (Quality Check) parameters like product expiry, damage, etc., are well assured and mentioned before dispatch. However, if there is any sort of manufacturing damage then we will replace the product, for which you have to inform us within 48 hours of receiving the product. 

What happens if there has been a delivery mishap (damaged or lost item)?

At Vedobi, we take delivery mishaps very seriously and every such matter is taken care of

thoroughly. In case of a delivery mishap such as a wrong, defective, damaged or a lost item,

please take a photo proof of the item and contact our customer support team immediately

with the description of the issue and we’ll sort out your problem accordingly and

immediately by replacing the product. 

Can I exchange my order?

We don’t offer exchange of any kind on our products. 

What if the product I want is not in stock?

You can choose to get notified whenever your desired products come back in stock. 

Am I secure to use my credit/debit card/net banking details on Vedobi?

Yes, your credit card/debit card/net banking details are safe when buying products from Vedobi. Our payment pages are encrypted, forbidding anyone from seeing or recording your card information. 

Can I place an order without creating an account?

Yes, you can use guest check out to place an order which doesn’t necessarily require you to create an account. However, creating an account would be beneficiary to you as a customer since it will help you get notified about our products, get offers and special discounts and help track your account and orders consistently.

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