Orders are shipped within 24-48 hours of receiving. In case there is a delay, we will inform you via e-mail regarding the date of shipping. After shipping, it takes maximum 4-5 days for delivery to the Metro cities. In case, your town/city is farther away, it may take 1-2 additional days.
Yes, the shipping address can easily be changed within 24 hours of placement of the order.
If you have already placed an order then you can make changes within 24 hours since after that it goes for dispatch processing. For this you have to go to cancel order, select the items you wish to cancel and add new items if you wish to. Then you may proceed for check out.
Yes, you can cancel your order unless it has already gone out for shipping. So, in case you wish to cancel your order, you must do within first 24 hours of placing the order. After that it will proceed for shipping and we will not be able to cancel.
If you cancel the entire order, the shipping charges will be refunded, if however, only part of the order is cancelled, then shipping costs are not refunded. Kindly note, that you can make cancellations before the shipping of order only.
Order cancellation process takes 24-48 hours once the request for cancellation is received after which the refund is approved. The actual transfer of funds will be done through the same payment instrument from which the transaction was done for placement of order and may take another 24-48 hours.
You can create an account on Vedobi and easily track your order by clicking on “My orders” then click the button “track”. Besides, we keep you informing about the status of your order via email.
Shipping costs depend on the total cost of the items that you have ordered and the delivery option chosen by you. These are mentioned at the time of order placement. In case there are multiple items ordered, these may be delivered separately but you will be charged for shipping of one package only.
We do not offer any returns or exchange of any kind on our products. Our team will make sure that QC (Quality Check) parameters like product expiry, damage, etc., are well assured and mentioned before dispatch. However, if there is any sort of manufacturing damage then we will replace the product, for which you have to inform us within 48 hours of receiving the product.
At Vedobi, we take delivery mishaps very seriously and every such matter is taken care of thoroughly. In case of a delivery mishap such as a wrong, defective, damaged or a lost item, please take a photo proof of the item and contact our customer support team immediately with the description of the issue and we’ll sort out your problem accordingly and immediately by replacing the product.
We don’t offer exchange of any kind on our products.
Yes, your credit card/debit card/net banking details are safe when buying products from Vedobi. Our payment pages are encrypted, forbidding anyone from seeing or recording your card information.
Yes, you can use guest check out to place an order which doesn’t necessarily require you to create an account. However, creating an account would be beneficiary to you as a customer since it will help you get notified about our products, get offers and special discounts and help track your account and orders consistently.
You can choose to get notified whenever your desired products come back in stock.
For the trial, you can try our 30 ml traveler`s pack. To place an order click here or visit this link - https://www.vedobi.com/product/vedobi-diaba-free-lotion-30ml-single-pack